Our pediatric nurses are trained to answer your questions regarding
your child’s illness symptoms. They follow protocol
approved of by our physicians and the American Academy of Pediatrics.
If you have a question regarding your child’s illness
symptoms during the hours of 9:00 am-4:30 pm on Mondays, Thursday
s, Friday s or 9:00 am-5:30 pm on Tuesday s, Wednesday s or 9:00
am-11:30 am on Saturday s please call our office. Our receptionists
will take your name, child’s name, phone number and your
question and one of our nurses will return your call.
Our nurses will go through your child’s symptoms with
you and determine based on our approved protocol whether your
child needs to be seen or if home care is sufficient.
Please remember that all phone calls are answered in the order
they are received and dependent upon how many other phone calls
are pending it may take some time to return your call. We
strive to answer each call every day, please leave a phone number
that you can be reached at consistently during the day. We
will only try to call you a maximum of three times in a day and
if it is a busy day clinic/phone call wise or you call close
to the end of the business day you may only receive one call. If
our nurses are unable to reach you they may document for the
providers that you had called but were not able to reach you
at the telephone number that you provided.
For medication refill please have on hand the name of the medication,
dose last prescribed and pharmacy. For medicines that
require written prescriptions please call us at least 24 hours
in advance.
It is office policy to only keep written prescriptions on hand
for 7 days. If you have not picked up the requested written
script in 7 days we will shred and document the destruction for
non-pick up on the chart.
Questions regarding diagnosis of developmental concerns,
behavior problems, or emotional concerns are not appropriate
for the triage service and we ask that you call for an appointment
if these are your concerns.
For questions regarding your child’s illness symptoms
after office hours please call our office line and the answering
service will place your call with our afterhour’s nurse
triage call line which follows the same telephone protocol that
our nurses use in our clinic. Please remember the afterhours
call service is not intended for refills of medications, concerns
regarding development, behaviors, or emotional concerns. This
service is intended to only alleviate concerns regarding any
acute illness problems that may arise during non-clinic hours.
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